Question 1

What is a discovery call?

Accepted Answer

A discovery call is a complimentary 15 minute conversation where we explore your goals, questions, and what you’re hoping to achieve through coaching or psychometric assessment. It’s a no‑pressure opportunity to understand how my services work, determine fit, and decide whether you’d like to move forward. No coaching takes place during this call — it’s simply a supportive starting point to help you make an informed decision.

Question 2

What type of technology is required for the virtual session(s)?

Accepted Answer

I will be using Microsoft Teams to host virtual sessions. You are not required to have an account with Microsoft Teams. You will receive an email invitation from info@integratedcoachingservices.ca with a Microsoft Teams link to access during your schedule session(s).For the EQ-i 2.0, EQ 360, and SDI 2.0 debrief coaching sessions, it is HIGHLY RECOMMENDED that you use a computer / laptop (vs. phone) so that you can view my shared screen as we review your personalized report.

Question 3

Do you accept INTERAC e-transfers?

Accepted Answer

Yes! It is the preferred method of payment (we don't incur fees). INTERAC e-transfers can be sent to info@integratedcoachingservices.ca.Note: We provide receipts for INTERAC e-transfers 🙂

Question 4

Are your services refundable?

Accepted Answer

As per the Service Agreement & Client Information Policy: "Psychometric Assessments: All psychometric assessments require upfront costs to a third party  by the Provider and are therefore non-refundable.Coaching Packages: Package pricing reflects a discounted rate that applies only when all sessions in the package are completed. If a Client cancels before completing the package, any completed sessions are recalculated at the standard session rate of $175 per fulfilled session. The refund amount equals the original package price minus the recalculated cost of completed sessions. Example: A 5‑session package purchased for $625 (discounted rate of $125/session). If the Client cancels after 2 sessions, the completed sessions are charged at $175 × 2 = $350. The Client is refunded the remainder: $625 − $350 = $275."

Question 5

Do purchased services expire?

Accepted Answer

As per the Service Agreement & Client Information Policy, "all services must be scheduled and utilized within 6 months of purchase date."Exceptions can be made at the Owner's discretion.

INTEGRATED | Coaching Services

Frequent Asked Questions

What is a discovery call?

What type of technology is required for the virtual session(s)?

Do you accept INTERAC e-transfers?

Are your services refundable?

Do purchased services expire?